[Philip Wynn]

Hello
I have an iX 50 and it is brilliant but my Apple Car Play and Media systems keep faulting. No music and no phone connection although the call connects but no sound. Radio connects but no sound - error message ‘no source details’
Anyone got any idea how to resolve this. Yesterday it came back on after 7 hours but today slipped off again. Very annoying.
Many thanks

 

[Mohan]

Hi Philip, this has been an issue that many have encountered. You can reboot the system, which usually sorts it.

If you keep the sound rocker pressed down for 30 secs, the system will go black and reboot. Takes a couple of mins to reboot.
Car shouldn’t be charging and keys should be in the car.
If you search this forum, there are other posts with more detailed instructions.

 

[Vivek Nayyar]

Hello
I have an iX 50 and it is brilliant but my Apple Car Play and Media systems keep faulting. No music and no phone connection although the call connects but no sound. Radio connects but no sound - error message ‘no source details’
Anyone got any idea how to resolve this. Yesterday it came back on after 7 hours but today slipped off again. Very annoying.
Many thanks

Yes, as @Mohan suggested, please follow the instructions and you'll be all set. I have seen that his experienced suggestions always work. Please share with us if the issue got fixed so this thread can be used to help the other members as well.