Re-"Genius," it sort of depends.
actually a special team just for BMW's EV line (I have it somewhere). Still having problems getting my eSIM to work (as in, it doesn't), I was directed there. Just paraphrasing my most recent conversation:
Me: Hello, I need some help with my eSIM.
Genius: What's an eSIM?
Me: You know, in your cell phone, there's a chip that's connected to your service provider that allows you to make and receive calls.
Me: Yes - and they have one in the iX! Maybe you could find someone who could help me get mine to work?
Genius: Well, we're all still learning.... Have you tried rebooting it?
Me: Um, is there someone else there who's familiar with the car's connectivity features? Maybe someone who knows something about communications?
Genius: We're all in training this week....
I wished her well, and said thanks. My phone and my blood pressure were not going to survive another few minutes, but I have
had productive calls, with other Geniuses in other cars. Call me an optimist, but I just suspect this car is going to take months if not years to get to that level.