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control display went dark

9.9K views 18 replies 6 participants last post by  mfullmer  
Mine just did this today and, for the first time ever, did not start up after a few minutes of driving. Last drove the car yesterday late afternoon and did charge overnight. Scenario: Unlocked vehicle and unplugged, got in and "started" car, no Control Display screen, but it was definitely "on", because I could see where the control screen and the blank frame were different, though ever so slightly. Turned vehicle off, got out and locked it. Unlocked it and got back in and pressed Start, same thing. No change on the 3 miles/13 minute drive to the office. Locked it in the garage and will see what happens when I go home. It has done this one other time (8,500 miles currently, 2024 with 6/2023 build/7/2023 delivery), but came on about 2 minutes into my drive. Interestly, though the screen was blank, I noticed CarPlay show up on my phone and when I opened SXM and selected a channel, it came through the vehicle speakers.
 
I've had this problem intermittently and don't know of any official fix. Doing a diagnostic reboot does not appear to resolve this issue, for me at least. The last time it happened a few months ago, it resolved itself after sleeping for an hour or so. This issue has not reoccured since I used the "reset vehicle data" function to resolve a non-responsive navigation system that showed "Navigation Loading" message on the screen. Since performing the vehicle data reset—which restores it to mfg new state—the issue has not reoccurred. But that could also be a coincidence.

If you do reset your vehicle data, you will need to delete and re-add your phone keys and re-link your MyBMW profile.
I did the Diagnostic reset yesterday, and let it deep sleep, for about an hour. So far, it hasn't happened again. I had to do the vehicle data reset, early 2024, a few times, after an update. It's a pita, but if it starts acting strange again, I'll go that route, and see if it resolves it.