[Kachook]

How do we get the free charging from EA? We have an EA account for our MME. I added the vehicle. I need some kind of promo code, but where do I get it from? Dealer? BMW? EA?

 

[jeffgtx]

Dealer. It’s on the top of your packet that included the theft recovery agreement. You will also get it in an email from bmw thought that came a month after my purchase.

 

[Kachook]

Thank you, Jeff. I just went to my packet and did not get any kind of code. I’ll the dealer.

 

[Paladin1]

Just requires an emailed code from your dealer and your VIN. Go into the EA app and enter both in the Premium Offers section.

 

[Carnook]

Step by step instructions on the EA site: BMW landing page | Electrify America

 

[Moesess]

Mine isn’t working.

 

[DaSwartz]

Its your production number - car year. Worked like a charm for me. The instructions attached above are what I followed.

 

[PanamaRod]

Its your productino number - car year. Worked like a charm for me. The instructions attached above are what I followed.

Agree...you need just your production number followed by car year.

 

[Kachook]

Is the production number something I can find on my own? I bought a iX that was a cancelled order. I have emailed the dealership as well.

 

[Carnook]

Is the production number something I can find on my own? I bought a iX that was a cancelled order. I have emailed the dealership as well.

Its a 7 digit number. Mine starts with the number 7. It may be on quotes or build sheets if the dealer sent you anything before you bought it. You can also call a BMW Genius and they can provide it.

 

[Kachook]

Its a 7 digit number. Mine starts with the number 7. It may be on quotes or build sheets if the dealer sent you anything before you bought it.

Brilliant. It is on what they sent me as the build sheet. Thank you, all!

 

[ocflyer]

I keep getting an error on entering the 2 numbers- both at the dealer and at home with Electrify America on the phone. Deleted / re-installed the app on an Iphone 13. Perhaps it's because I already had an EA account. Anyway the issue has been referred to IT for several days now...

 

[Belleth]

Just a quick note the format is: production number (given by dealer) "dash" and 2 numbers for the year. (FYI) my SA didn't know how to do it

so here is what it should look like: #######-## and then the vin in line 2.

worked from first try.

 

[Kachook]

Ocflyer, I’m also an existing customer. My only issue was that I didn’t use the dash like Belleth and someone else mentioned. Once I added the dash, it worked perfectly.

 

[ocflyer]

I called again. The rep said they need to "reset my VIN", after BMW verified I owned the car. She said they should finish that in "a day or 2". Thank you @Kachook

 

[slampert]

Very helpful thread and much appreciated ! My EA account was not setup at delivery and emailing my SA left me in limbo. I had the vehicle production number from Vehicle inquiries I had received and saved over the long delivery timeline. Inputting that number got me setup without a problem !!

 

[Spectec]

I called again. The rep said they need to "reset my VIN", after BMW verified I owned the car. She said they should finish that in "a day or 2". Thank you @Kachook

Ocflyer, did resetting your VIN work?

 

[ocflyer]

Ocflyer, did resetting your VIN work?

yes. I had a $0 EA balance, because I was burning down 1,000 kWh of free charging with my previous e-Tron. I noticed after the VIN was reset, EA charged me $10 to "fund" my account and then I could charge.