I have the same issue with my 2023 ix 50. The issue has been escalated at Electrify America.Heads up the code doesn't seem to be working due to the M60 being a 2023![]()
I've tried it every which way you can think of and still doesnt work. I know the production number and VIN are right because I have a screenshot from the dealer.Make sure you use the production #-23 and it will work
The app has two lines there. One for the enrollment code and one for the vin. Even if I leave the vin blank it still says "We weren't able to verify your eligibility. Check your enrollment code and VIN, then try again".Don’t use the vin. It’s just the production number a - then 23 example 000000-23