[7mb]

My wife has had her iX for less than a week. When she picked it up from the dealer, the park assist functions weren't working (I wasn't there, so don't have details), so she was scheduled to take it to the dealer today so they could fix that (reloading some software, supposedly). Yesterday--the day before her service appointment--the radio and some electronics just stopped working. In addition to the radio going completely dead, my wife noticed the lane-keeping warnings were not working. She didn't drive long enough to determine what else had gone out.

So dealer has had the car all day today, and just left a message that they need more time. No indication what the problem is.

To say this is a major disappointment would be an understatement. Has anyone else had similar issues? And if so, were they fixed?

 

[Dan M50 ix]

My wife has had her iX for less than a week. When she picked it up from the dealer, the park assist functions weren't working (I wasn't there, so don't have details), so she was scheduled to take it to the dealer today so they could fix that (reloading some software, supposedly). Yesterday--the day before her service appointment--the radio and some electronics just stopped working. In addition to the radio going completely dead, my wife noticed the lane-keeping warnings were not working. She didn't drive long enough to determine what else had gone out.

So dealer has had the car all day today, and just left a message that they need more time. No indication what the problem is.

To say this is a major disappointment would be an understatement. Has anyone else had similar issues? And if so, were they fixed?

So I picked up my car Tuesday and have had none of those issues; where are you located ?

 

[7mb]

I’m in Connecticut. Car was a dealer demo (otherwise we would have waited many months), but only had 300 miles on it when my wife bought it.

 

[Day_laborer]

I had similar glitches with random warnings and the iDrive shutting down, CarPlay disconnecting.

After a month of driving it, all the glitches seemed to have gone away and never returned. I had never brought it into the dealer since the errors went away.

Had mine since Late April

 

[Dan M50 ix]

I’m in Connecticut. Car was a dealer demo (otherwise we would have waited many months), but only had 300 miles on it when my wife bought it.

Odd...so I last time and yours I have experienced nothing - yet.....

 

[7mb]

Dealer says the problem is a bad BCP module. (They have told me different things about what "BCP" stands for. As best I can tell, it is a "basic computing platform" - 2021 Bmw iX Control u.basic computing platform (BCP) - 61355A4B222 | BMW Northwest, Tacoma WA ). Message from the service department says the BCP "controls all the sensors on the body... and control over the lights blinkers everything that is not related to the engine." Appears to be a $1,500+ part, if not under warranty. No idea how much the labor would have been.

So, at less than 500 miles a central component of the many, many electronic systems on the vehicle failed. Hoping it's a one-off due to a bad part installed at the factory. I'd appreciate hearing from anyone else who experiences a similar issue.

 

[Dan M50 ix]

Dealer says the problem is a bad BCP module. (They have told me different things about what "BCP" stands for. As best I can tell, it is a "basic computing platform" - 2021 Bmw iX Control u.basic computing platform (BCP) - 61355A4B222 | BMW Northwest, Tacoma WA ). Message from the service department says the BCP "controls all the sensors on the body... and control over the lights blinkers everything that is not related to the engine." Appears to be a $1,500+ part, if not under warranty. No idea how much the labor would have been.

So, at less than 500 miles a central component of the many, many electronic systems on the vehicle failed. Hoping it's a one-off due to a bad part installed at the factory. I'd appreciate hearing from anyone else who experiences a similar issue.

I can’t say I disagree with your concern

I mean the car is like a computer on wheels like most EVs but the tech should be able to withstand the extremes so I’m not sure it was a component issue or whatever but I guess we’ll all find out together one way or another.

I think we all appreciate the experience feedback

 

[7mb]

The good news (which I should have added above) is that getting a replacement part is only supposed to take a couple of days. Given chip shortages, I was concerned about that...

 

[NomoTesla]

My wife has had her iX for less than a week. When she picked it up from the dealer, the park assist functions weren't working (I wasn't there, so don't have details), so she was scheduled to take it to the dealer today so they could fix that (reloading some software, supposedly). Yesterday--the day before her service appointment--the radio and some electronics just stopped working. In addition to the radio going completely dead, my wife noticed the lane-keeping warnings were not working. She didn't drive long enough to determine what else had gone out.

So dealer has had the car all day today, and just left a message that they need more time. No indication what the problem is.

To say this is a major disappointment would be an understatement. Has anyone else had similar issues? And if so, were they fixed?

We are all beta testers so better get used to this.

 

[7mb]

Oh, I expected some hiccups. But to have literally every safety system except air bags and ABS, plus all audio, and a few other systems all quit at once in the first week? That’s kind of a lot.

 

[NomoTesla]

Oh, I expected some hiccups. But to have literally every safety system except air bags and ABS, plus all audio, and a few other systems all quit at once in the first week? That’s kind of a lot.

Yes, I would say in context this could seem concerning. In my experience, electronics that don't fail right away tend to last a long time. Everything that went wrong with my Model S electronically went wrong in the first couple of years. Here's to a long and happy ownership experience to all iX owners!

 

[JPFlorida]

Hi have had my IX 50 for almost 3 months now (2,500 miles). I did also have some glitches too, but its weird that most of them seems to resolve by themselves. The first one was the Forward Collision Mitigation malfunction,,,It resolved itself in 24 hours. The second was the radio going completely dead (did a hard reboot to fix). The other was the comfort plus--Suddenly the car would not unlock when i approached with my iPhone in pocket. This was mostly happening when the car sat overnight. After about 1 week it suddenly started working perfectly again.

 

[7mb]

My wife was out of town for a week+, so her iX just went back to the dealer yesterday. They replaced the control module... and that did not fix the problems. They do not have a diagnosis yet and are keeping the vehicle for further testing.

Given that I have not seen any other reports of similar concerns, I am very worried that this particular iX is a lemon. I expected some issues, particularly with electronics, on a vehicle that is new in so many respects. But I did not sign up for this.

 

[NomoTesla]

Given that I have not seen any other reports of similar concerns, I am very worried that this particular iX is a lemon. I expected some issues, particularly with electronics, on a vehicle that is new in so many respects. But I did not sign up for this.

Respectfully, what did you think you signed up for? Having your car in service for a few days for one issue does not make it a lemon. You might also want to cut dealer service some slack on diagnosing and servicing this brand new, first-generation vehicle.

Fortunately, most electronic issues manifest themselves sooner rather than later.

 

[7mb]

Respectfully, what did you think you signed up for? Having your car in service for a few days for one issue does not make it a lemon. You might also want to cut dealer service some slack on diagnosing and servicing this brand new, first-generation vehicle.

Fortunately, most electronic issues manifest themselves sooner rather than later.

As I said above, every safety system in the car except ABS and airbags is not working AT ALL. Radio, Car play, nav, parking assist and various other systems also are out. Dealer has been in touch with BMW and no one currently even has a diagnosis. This is not working minor kinks out of new model -- maybe you don't mind paying nearly $100k for a new car with circa 1985 safety tech and circa 1910 entertainment and navigation, but I find that problematic.

As for whether it's a lemon: state laws vary. In my state, the law is triggered by "substantial manufacturer's defects affecting the use, safety or value of the vehicle" (check) if repairs can't be made after “a reasonable number of attempts." (Three strikes usually starts getting dealers' attention re: lemon law obligations, so I'm not there yet.)

 

[7mb]

And the fact I have seen no other reports of a similar issue also alarms me, because it may mean this particular iX came off the assembly line with some kind of unique (or at least very unusual) defect--which is also what people typically mean when they refer to a "lemon."

 

[NomoTesla]

As I said above, every safety system in the car except ABS and airbags is not working AT ALL. Radio, Car play, nav, parking assist and various other systems also are out. Dealer has been in touch with BMW and no one currently even has a diagnosis. This is not working minor kinks out of new model -- maybe you don't mind paying nearly $100k for a new car with circa 1985 safety tech and circa 1910 entertainment and navigation, but I find that problematic.

As for whether it's a lemon: state laws vary. In my state, the law is triggered by "substantial manufacturer's defects affecting the use, safety or value of the vehicle" (check) if repairs can't be made after “a reasonable number of attempts." (Three strikes usually starts getting dealers' attention re: lemon law obligations, so I'm not there yet.)

I suppose it's all about expectations. A central component common to all of those systems has apparently failed or needs further diagnosis. It is not unusual for EVs to be in the shop for a week or longer while service figures things out, especially on a brand new model on a brand new platform. It also comes down to the competence of each BMW dealer's service facility. There is nothing magical about paying $100k for a car. My $100k car that I bought 9 years ago (what's that in today's dollars?) needed to have its motor replaced 4 times, the infotainment computer replaced twice, half shafts, air struts, dashboard... I lost track after the 10th service appointment the first year.

I'm not sure if you're aware, but you're an early adopter. Welcome to the club. That means you are likely to have issues most people do not—issues that are more difficult to diagnose and repair due to the newness of the tech and the service training curve.

And the fact I have seen no other reports of a similar issue also alarms me, because it may mean this particular iX came off the assembly line with some kind of unique (or at least very unusual) defect--which is also what people typically mean when they refer to a "lemon."

Most electronic components fail early in their service lives and it's good this failed now rather than 5 years from now. I understand that it can be frustrating. Everyone who is buying an EV today has to deal with a lot more issues than w/ ICE vehicles due to the complexity of the electronics, unfortunately. Hopefully BMW at least gave you a nice loaner.

 

[7mb]

The issues seem to be fixed. Afaik, the dealer did not replace any more parts—seems to have been a software issue, or maybe required some kind of reset. (Sorry I can’t give more details.) My wife completed a ~600 mile road trip without incident starting the day after the repair, so I hope this was just a hiccup and is resolved.

 

[Jonathon]

I had similar glitches with random warnings and the iDrive shutting down, CarPlay disconnecting.

After a month of driving it, all the glitches seemed to have gone away and never returned. I had never brought it into the dealer since the errors went away.

Had mine since Late April

Lucky you! I have lost all connectivity, CarPlay and the radio won't play either. No amount of rebooting, forgetting, reinstalling works so it is back to the dealer again!

 

[Paladin1]

Sorry about the issues - "cutting edge" frequently equals "bleeding edge" with new car models, new technology. I'm frankly surprised we haven't heard more (with the exception of successive recalls), but not surprised that the knowledge base in dealerships and Geniuses is sparse. My local Geniuses were still attending training last week. This car will need a lot of tweaking over the next year or two if the new model year X5 was an indication - and that car was mostly BMW's forte - a well developed gasoline engine and drive train with years of history and success. New motors, new tech and new software does not predict a flawless introduction for this platform, but BMW's massive juggernaut of car-making and repairing experience will be mitigating, the critical component now being the worldwide issue of parts shortages and supply. I expected from the outset that patience would be needed. In this case, a lot, or paraphrasing the French "Women and cats will do as they please, and men and dogs had better get used to it."