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Discussion Starter · #1 · (Edited by Moderator)
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Hi I’ve just purchased an IX and within 2 weeks the moonroof cracked.
BMW are saying it’s impact damage.
within another week there were cracks on the inside!
Again they are saying it’s impact damage????? Internally???
Wondered if anyone else had had this problem.
being told to claim on my insurance
 

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Hi I’ve just purchased an IX and within 2 weeks the moonroof cracked.
BMW are saying it’s impact damage.
within another week there were cracks on the inside!
Again they are saying it’s impact damage????? Internally???
Wondered if anyone else had had this problem.
being told to claim on my insurance
I understand that the glass roof is 18,000 to replace.
 

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They're probably trying to hide their fault. You can send them the pictures and ask for help. If that doesn't work, please try contacting BMW directly via phone, email, or Twitter and share those photos. Also make sure to do all communications through emails so you have everything documented and on records.
 

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Can very well be when your car in transportation sits in the lower level and metal tools or chains whatever had fallen onto your roof and it made a star and started cracking after you taken delivery and driven it…

The roof is definitely expensive to replace it has to be replace as an entire module due to the electro magnetic fluid sandwiched between the glasses and not to mention if it will leak afterward and how long it will take to get it fix…..
 

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I don't think it's impact damage. The parts that look like impact damage looks like its the 2 cracks rubbing against each other. Have you gone over uneven ground and it's it a twist in the structure that the glass can't accommodate. This is probably why it's cracked inside too.
 

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View attachment 1939

Hi I’ve just purchased an IX and within 2 weeks the moonroof cracked.
BMW are saying it’s impact damage.
within another week there were cracks on the inside!
Again they are saying it’s impact damage????? Internally???
Wondered if anyone else had had this problem.
being told to claim on my insurance
View attachment 1939

Hi I’ve just purchased an IX and within 2 weeks the moonroof cracked.
BMW are saying it’s impact damage.
within another week there were cracks on the inside!
Again they are saying it’s impact damage????? Internally???
Wondered if anyone else had had this problem.
being told to claim on my insurance
It's not normal.
Something must hit on it or has fallen on it
 

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I agree that it's likely impact damage based on the crack pattern and visible impact sights. The internal cracks are a follow-on from the external ones since the car flexes in normal driving conditions. The part number for the glass is 54 10 7 953 711 and ECS lists it at around $10K.
 
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