Hi NathanAnybody else had this? I've been using the pre-condition for departure time feature on the app without issue. Edit the Charge and climate timer and set the time for departure, send press the 'update in my bmw button'. Was working fine for several days after my IX arrived but now I get the 'updating...' message and then an error message after about 5 minutes saying 'something went wrong'. Retry's also fail. I wondering if I've changed a setting in the car that has impacted this? Anybody else experiencing it?
Can set it ok from the car and then, interestingly, it updates that time back to the app no problem.
Stuff from car to app all working ok like location and charge status, not had any problems with that. Unlocking doors from app doesn't work either now (I had done it once so it was working a few days back) so Mav's comments above look correct its the app to car integration behaving a bit flaky but car back to app seems ok. However, I can send a map location from app to car... so hmmmm.Hi, is it only the precon and locking functions that isnt working, or does it also affect the charging status and location of the vehicle?
Right, the only thing from app to car that seems to be working ok for me is map location send to car works fine. Unlocking, precon etc. all not working and get the something went wrong message.Hi Nathan
I have had similar issues with the app, like locking or unocking doors just hanging for a couple of minutes then failing. Based on this and some other issues, I think the integration of APP and car software is seriously lacking. It will hopefully be something they can refine and update in time...
I have also been out to the car to lock/unlock it and the app recognizes this though too, so it is a communications from the app to car issue.
Tried that thanks RIckardg and useful to know but didn't help me this time, still getting the something went wrong messages from app to car.Ok, then it seem like the communication between car and BMW backend seem to be up.
Others a reset of the I-drive could have helped.
How to reset:
Without depressing break pedal, press start/stop button rapidly 3 times -> message in instrument cluster: Diagnose mode active.
Press and hold volume roll in center console down until system restarts.
Done.
Difference between "normal" reset via volume button and reset in "diagnose mode" is that more modules get re-seted, including the instrument cluster.
Maybe worth a try?
The app is communicating to the car via BMW servers, so there is 3 suspects, the car, BMW servers and the app.Tried that thanks RIckardg and useful to know but didn't help me this time, still getting the something went wrong messages from app to car.
Hi RickardgThe app is communicating to the car via BMW servers, so there is 3 suspects, the car, BMW servers and the app.
Unlikely for the app to fail but a reinstallation might be something, just to make sure...
That's a pain. I called the concierge service from iDrive yesterday and I would describe the call handler as brusk - not their job to handle questions about this and they put me through to Roadside Services. They were more polite and they told me they don't handle that either so they asked me to redial the BMW connected drive team (UK 0800 561 0555). So I've raised a ticket with them and they wanted to know phone model, IOS version and My BMW version to fault find, so that's with them now. The call handler there mentioned that they are likely to ask me to reinstall the app so I pointed out that means I'd have to reregister the car etc. so I'm hanging fire to hear back from them before I take that step. With your experience Simon, I'll probably pause before I do that as I don't want to lose charging status etc. which is working fine right now. Will update when I hear back from [email protected].My car has just gone back to retailer to sort this . I was told to remove car from the app and reload. Problem is car is now not receiving the code to verify . So it’s now back at dealer trying to be linked again. Car has no Wi-Fi connection at all. Had the car 2 weeks .
I too will be watching this thread with interest and I share the same reservations about removing the car from the app only to find it cannot be connected again. I think there has to be a limit to the amount of interference the end user should be required to make on a new vehicle under warranty! Historically, most warranties were voided if any work was done by an unqualified person.That's a pain. I called the concierge service from iDrive yesterday and I would describe the call handler as brusk - not their job to handle questions about this and they put me through to Roadside Services. They were more polite and they told me they don't handle that either so they asked me to redial the BMW connected drive team (UK 0800 561 0555). So I've raised a ticket with them and they wanted to know phone model, IOS version and My BMW version to fault find, so that's with them now. The call handler there mentioned that they are likely to ask me to reinstall the app so I pointed out that means I'd have to reregister the car etc. so I'm hanging fire to hear back from them before I take that step. With your experience Simon, I'll probably pause before I do that as I don't want to lose charging status etc. which is working fine right now. Will update when I hear back from [email protected].
I chased BMW connected drive yesterday by email and to be fair they did respond within a couple of hours. However, they started asking me about active charging contracts which didn't seem relevant to a pre-conditioning app connection problem. So I've pointed this out to them and await further feedback. Interestingly the technical support team can take "up to 1-6 to arrive". Minutes, hours, days, weeks?... guess we'll find out.That's a pain. I called the concierge service from iDrive yesterday and I would describe the call handler as brusk - not their job to handle questions about this and they put me through to Roadside Services. They were more polite and they told me they don't handle that either so they asked me to redial the BMW connected drive team (UK 0800 561 0555). So I've raised a ticket with them and they wanted to know phone model, IOS version and My BMW version to fault find, so that's with them now. The call handler there mentioned that they are likely to ask me to reinstall the app so I pointed out that means I'd have to reregister the car etc. so I'm hanging fire to hear back from them before I take that step. With your experience Simon, I'll probably pause before I do that as I don't want to lose charging status etc. which is working fine right now. Will update when I hear back from [email protected].
Turns out its definitely not 1-6 hours, still not heard back from them, here's hoping it 1-6 days and not weeks or months.I chased BMW connected drive yesterday by email and to be fair they did respond within a couple of hours. However, they started asking me about active charging contracts which didn't seem relevant to a pre-conditioning app connection problem. So I've pointed this out to them and await further feedback. Interestingly the technical support team can take "up to 1-6 to arrive". Minutes, hours, days, weeks?... guess we'll find out.
Hi NathanWith my phone unpaired, the pre-conditioning functions and other functions like unlock door from app have all been working, without issue for several days. I wish I knew which phones/OS they support, anybody seen this noted anywhere?
