[TheBook]

I am currently experiencing the same issue, with a twist.

I currently have an iPace (coming to the end of its lease) and IO was working perfectly.

I then had an iX on a week long test, I registered this with IO so I could charge at home, this worked perfectly.

I then gave back the iX :-( and tried to re-register my iPace, but I cannot do so. It fails at the test connection screen, with the message 'Uh oh' which is really f**king annoying.

No answer from Octopus as to why...

 

[TheBook]

Thanks for the reply, yes, I removed the iX and re-registered the iPace. It sails through that part of the process (i.e. logging into the Jaguar servers), it's just the final part, when it tries to conduct a test charge that it fails.

 

[TheBook]

I am currently experiencing the same issue, with a twist.

I currently have an iPace (coming to the end of its lease) and IO was working perfectly.

I then had an iX on a week long test, I registered this with IO so I could charge at home, this worked perfectly.

I then gave back the iX :-( and tried to re-register my iPace, but I cannot do so. It fails at the test connection screen, with the message 'Uh oh' which is really f**king annoying.

No answer from Octopus as to why...

I finally sorted my issue by refusing to take 'uh oh' for an answer. I spent 10 minutes repeatedly trying to connect and finally it did. All now works as expected... I'll repeat the process when the iX is delivered in early 2024.

 

[TheBook]

What may help is when you get to the test charge point, plug in your car, leave it for about ten minutes, then and only then click ‘Test Charge’.

 

[TheBook]

Strange. I’m pretty sure I added the vehicle login details, added the charger type, then got to test charge, plugged in at that point, waited 10 mins then clicked ‘test charge’. Either way, good luck!