Dealer is BMW Towson, Maryland. Salesperson was very responsive before I placed my order, but afterwards he never responded to me. I would send him an email (about once a month) with questions or asking how order was going, and he never responded. I would then call, leave a message or talk to receptionist and request a callback, and he would not call back. It turns out, my order is not even in the system. I am just on a list, even though I had put down my deposit in January . I canceled that order today and spoke with another dealer. It might not all be bad though, as I might end up going with iX 60 in similar time frame for not that much additional cost.