[aw88]

Hi Forum,
UPDATE: I did manage to fix the issue by hard-resetting my front dash 3x times. To do this, turn the car on like normal, and then press and hold the volume knob in the center console for ~10-15x seconds. The front display will be rebooted, and may resolve the issue if you come across it. I had to reset mine 3x times (no clue why it worked the 3rd but hey, it worked), but it eventually started showing the correct location.

Thankfully, seems its software and/or firmware issue with CarPlay and the BMW GPS.


First post here, but I had to create an account just for this particular issue.

I received my iX50 about 2 weeks ago, and decided to break it in with a trip to Tahoe with my family. Car was flawless; CarPlay was rock solid with no issues at all throughout the entire trip. Then yesterday on the way to pick something up from the store, I was on the highway with the CarPlay nav working as expected, when all of a sudden the HUD was telling me to get back on the highway. I looked over at the CarPlay map, and saw that it had my position several hundred feet off of the highway, going through some neighborhood at 70mph.

I tried the native iDrive nav system, and all was good. I figured it must be my phone, but once I got out of the car, my location was correctly shown on iOS' maps. So I tried again with CarPlay once I got home, and the same thing; location shown as several hundred feet away from my true position. Toggling location services off/on, removing my phone from CarPlay and setting it back up, etc didnt resolve the issue, and only the CarPlay maps are still buggy.

CarPlay uses the vehicles GPS sensor to determine position, but its weird that it all of a sudden started acting up on a drive, and the native nav system works as expected. I'll check for a software update, but if this continues I'll almost certainly schedule a service appointment.

Has anyone else experienced this with their iX, or another other vehicle?

 

[Electric Sloth]

I realize you probably did, but you didn't mention it. Did you try rebooting the phone? I've had multiple occasions since iOS 15 release where maps got very confused during CarPlay (not with an iX), and the only fix was a phone reboot.

 

[aw88]

I realize you probably did, but you didn't mention it. Did you try rebooting the phone? I've had multiple occasions since iOS 15 release where maps got very confused during CarPlay (not with an iX), and the only fix was a phone reboot.

I sure did, tried rebooting the phone twice but sadly no change. Given that the issue resolves as soon as CarPlay is turned off, its looking more and more like a vehicle issue.

 

[hans.olbrecht]

I sure did, tried rebooting the phone twice but sadly no change. Given that the issue resolves as soon as CarPlay is turned off, its looking more and more like a vehicle issue.

I suppose if you use waze, your carplay is using the GPS signal of your phone, not the one of the car.
Beside, there have been some issues with the GPS in the beginning (pre-release models).
This should be solved now.
Maybe try the deeper reset sugessted by Rickardg
"
Without depressing break pedal, press start/stop button rapidly 3 times -> message in instrument cluster: Diagnose mode active.
Press and hold volume roll in center console down until system restarts.
Done.
"

 

[Electric Sloth]

CarPlay has the ability to use the car's GPS devices, if the car supports it (it's an optional part of the CarPlay specs). Most cars aren't doing this, probably because it's more work on their software team (they have to update their software to get the GPS data and send it to the iPhone). It's rather unfortunately that more doing do it (correctly) since it provides for a more accurate GPS signal (no solar attenuating glass in between the GPS receiver and the satellites that partially blocks the signal), while also reducing the power consumption on the phone (using the built in GPS really drains the battery faster).

 

[Kachook]

Hi, all. Did this method work? We got the wifey's iX on Monday night. She was all messed up driving around for work yesterday using Maps and Google maps. Because I had already synced her phone to the car, she did not know how to use the car's nav, which she now does. But, as we were driving around, it was clear that on both Maps and Google maps, the car is about 300 - 400 feet off on the map from where it should be. To OP, has the hard reset fix worked? Also, when you hard reset, do you need to re-do the BMW IDs again? TIA

 

[aw88]

Hi, all. Did this method work? We got the wifey's iX on Monday night. She was all messed up driving around for work yesterday using Maps and Google maps. Because I had already synced her phone to the car, she did not know how to use the car's nav, which she now does. But, as we were driving around, it was clear that on both Maps and Google maps, the car is about 300 - 400 feet off on the map from where it should be. To OP, has the hard reset fix worked? Also, when you hard reset, do you need to re-do the BMW IDs again? TIA

Hey there,

I had to reset my front unit 2 or 3 times from what I remember before CarPlay finally started working again. Whats interesting and different from my case and yours, though, is that you're saying your BMW maps also had the incorrect location. For me, it was only CarPlay; the BMW maps were accurate. I can pretty safely say my issue is just a SW bug, as since I received the latest OTA update it hasn't happened since.

If both of your maps are showing the incorrect location, give the hard reset a couple of tries and if that doesnt work, I'd suggest just taking it in. If both maps are consistently off, it may be a vehicle GPS calibration issue or something along those lines (or, maybe even more SW bugs! We're all pretty much constantly beta testing right now anyways )

 

[Kachook]

Hey there,

I had to reset my front unit 2 or 3 times from what I remember before CarPlay finally started working again. Whats interesting and different from my case and yours, though, is that you're saying your BMW maps also had the incorrect location. For me, it was only CarPlay; the BMW maps were accurate. I can pretty safely say my issue is just a SW bug, as since I received the latest OTA update it hasn't happened since.

If both of your maps are showing the incorrect location, give the hard reset a couple of tries and if that doesnt work, I'd suggest just taking it in. If both maps are consistently off, it may be a vehicle GPS calibration issue or something along those lines (or, maybe even more SW bugs! We're all pretty much constantly beta testing right now anyways )

My apologies if I misspoke. The BMW maps were perfect. It was Google maps and the Maps app on Apple that were wrong. I don’t think my wife is appreciating being a guinea pig. I offered to trade her my Mach-E but she kindly refused.

 

[aw88]

My apologies if I misspoke. The BMW maps were perfect. It was Google maps and the Maps app on Apple that were wrong. I don’t think my wife is appreciating being a guinea pig. I offered to trade her my Mach-E but she kindly refused.

If its Google + CarPlay maps showing the incorrect location then its is almost certainly just a SW bug. Unfortunately it's just the nature of the beast as an early adopter of any new technology, let alone a car like this.

 

[Citivas]

FWIW, I've occasionally had this same issue in my Volvo XC-90 using Waze with CarPlay. It's been entertaining (any annoying) watching it show my car drive through the Atlantic Ocean heading East from NYC when I am actually driving West through NJ. And while that total freak out has only happened a couple times, it's very common that if I use Waze connected to the car it gets confused as I am in gridlock on approach to the Lincoln tunnel that it keeps thinking I am on nearby city streets. Yet if I unplug it and it reverts to my phone's GPS, all is well. I long ago concluded it was using the car's GPS when connected and that the car for whatever reason is less accurate than my little phone.

 

[Kachook]

Weirdly, without even needing a reset, the issue fixed itself in about 2 days.

 

[Rick in So California USA]

I sure did, tried rebooting the phone twice but sadly no change. Given that the issue resolves as soon as CarPlay is turned off, its looking more and more like a vehicle issue.

I'm curious, are you don't a soft reboot on your iPhone or a hard reboot on your iPhone? Most people don't know how to ski a hard reboot on an iPhone.

 

[Bakju0]

- YouTube

Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.

youtube.com

I made an unprofessional, simple video with some photos, that I took to bring it to a service center as proofs, to let people know about the issue.
I was wondering why no youtubers mention this issue.

 

[barryrowland]

This drives me crazy. I will go for a week sometimes with no problems and then it will happen multiple reboots in a row. Apple Maps and Google Maps are affected - BMW's Maps are fine. Occasionally it's fixed just ending guidance - and starting again though mostly it needs the ~45s press down on volume/mute and now I've started to wait until it cycles a 2nd time to reboot after reading someones post. Late Dec the dealer updated my software from 07/2022.33 to 11/2022.44 but same problem. It's maddening.

 

[Alex L]

Well it's not clear if it's apple or BMW to provide the fix, but it's now reported by many customers. Did happen to me today, so I did some research

Waze and Apple Maps Can No Longer Be Trusted, BMW Owners Claim

A new bug that seems to be impacting BMW owners is causing navigation apps like...

www.autoevolution.com

 

[eli.sh]

Hi Forum, UPDATE: I did manage to fix the issue by hard-resetting my front dash 3x times. To do this, turn the car on like normal, and then press and hold the volume knob in the center console for ~10-15x seconds. The front display will be rebooted, and may resolve the issue if you come across it. I had to reset mine 3x times (no clue why it worked the 3rd but hey, it worked), but it eventually started showing the correct location. Thankfully, seems its software and/or firmware issue with CarPlay and the BMW GPS. First post here, but I had to create an account just for this particular issue. I received my iX50 about 2 weeks ago, and decided to break it in with a trip to Tahoe with my family. Car was flawless; CarPlay was rock solid with no issues at all throughout the entire trip. Then yesterday on the way to pick something up from the store, I was on the highway with the CarPlay nav working as expected, when all of a sudden the HUD was telling me to get back on the highway. I looked over at the CarPlay map, and saw that it had my position several hundred feet off of the highway, going through some neighborhood at 70mph. I tried the native iDrive nav system, and all was good. I figured it must be my phone, but once I got out of the car, my location was correctly shown on iOS' maps. So I tried again with CarPlay once I got home, and the same thing; location shown as several hundred feet away from my true position. Toggling location services off/on, removing my phone from CarPlay and setting it back up, etc didnt resolve the issue, and only the CarPlay maps are still buggy. CarPlay uses the vehicles GPS sensor to determine position, but its weird that it all of a sudden started acting up on a drive, and the native nav system works as expected. I'll check for a software update, but if this continues I'll almost certainly schedule a service appointment. Has anyone else experienced this with their iX, or another other vehicle?

 

[eli.sh]

Hi Forum,
UPDATE: I did manage to fix the issue by hard-resetting my front dash 3x times. To do this, turn the car on like normal, and then press and hold the volume knob in the center console for ~10-15x seconds. The front display will be rebooted, and may resolve the issue if you come across it. I had to reset mine 3x times (no clue why it worked the 3rd but hey, it worked), but it eventually started showing the correct location.

You saved me! I went for a short vacation in Europe and got a X5 from the rental. The first ride using Google maps with CarPlay was good. The other day my location on the screen was way off my real location and this caused it to give me wrong guidance.
I found your post and performed a hard reset on the car’s head unit and it fixed itself. Thanks for sharing!

 

[arashalavi29m]

This drives me crazy. I will go for a week sometimes with no problems and then it will happen multiple reboots in a row. Apple Maps and Google Maps are affected - BMW's Maps are fine. Occasionally it's fixed just ending guidance - and starting again though mostly it needs the ~45s press down on volume/mute and now I've started to wait until it cycles a 2nd time to reboot after reading someones post. Late Dec the dealer updated my software from 07/2022.33 to 11/2022.44 but same problem. It's maddening.

I have the exact same issue with Apple navigation apps (and not the BMW map), did you find any solution?

 

[barryrowland]

I have the exact same issue with Apple navigation apps (and not the BMW map), did you find any solution?

I've found no reliable solution but each of the following has had a positive effect at one time or another but none have worked every time. In the last few weeks it was happening to me every day and I finally got to call the BMW Genius line when they were open and they said this is a known issue affecting all wireless CarPlay not just BMW's. And it affects iDrive 6, 7 & 8. They confirmed all the approaches below may have a result but that none are reliable. They said it's some issue with CarPlay that requires it to use the car GPS but it's at times only getting the GPS part of the location signal and not the cell tower component which allows it to be more accurate. They said there was no way to force using the phone GPS etc. They said they were expecting a fix soon but acknowledged it had been many months. Interestingly after the call I simply rebooted my phone and CarPlay maps have been fine for a week-ish! They also advised there is no wired option as wireless CarPlay doesn't allow it.

• Hold down mute for ~45s for one iDrive reboot
• Ditto but go through 2 and sometimes 3 reboots
• Quick 3 clicks on Start/Stop (without foot on brake) to go to diagnostic mode (message in instrument cluster bottom right - sometimes obscured by other messages) and then hold down mute for ~45s for one iDrive reboot
• When in CarPlay turning WiFi off (it comes back on automatically) ... seems to restart/send CarPlay ... I've also used that when occasionally I get a blank black CarPlay screen
• Reboot the phone
• Forget and repair the phone (I have not tried this) ... BMW Genius mentioned 3 locations ... CarPlay on phone; Bluetooth on phone and somewhere in iDrive where it has the phone recorded

 

[tierneyalvin]

they said this is a known issue affecting all wireless CarPlay not just BMW's.

Why do they bother with such an obvious and blatant lie? This error happens with my iX/CarPlay, usually at least once per drive. However, it has never happened with any other vehicle I have driven with wireless CarPlay. Indeed, there are no rampant reports of this occurring with other vehicles, which there undoubtably would be given CarPlay's dominance in the industry. Outrageous from BMW to pass the buck like this.