Ours was at the port for about a week. Just got on a ship on the 1st and due to dock in California on the 29th. Then supposedly on a truck to AZ for the final leg of the journey. Just got off the phone with the Genius hotline and was able to get the name of the ship that it's on. Once your tracker says "in transit", I'd give them a call and they'll have better information for you.