[DaveBMW]

Ah ok, I'm in England so that's not going to work, but thanks for your comment as it good to hear how this issue is dealt with by a garage that understand the issue clearly.

 

[Rob Fuchs]

They are super friendly at my BMW shop they even let me go back in the repair area upon request and show me everything what's going on... very transparent

 

[Rob Fuchs]

My kid is grown up so I drive alone mostly and sometimes with my wife but she's afraid to drive it because of the crazy acceleration it has so she prefers just to drive her gas car .... but yeah I can see how having kids in the car would make it stressful !

 

[Bmwix40Drive Rg]

A few days ago I got the display message "Drivetrain error - you can continue to drive, contact your nearest service provider". I did as informed and was told that the error message probably would disappear next time I started driving. The message did not disappear (and the yellow wrench was visible in the main display). I contacted the BMW service again and was told to reset the system, and I did as informed. The error message and the yellow wrench disappeared only for a short time, but came back shortly after. Two days ago I Contacted again BMW service provider and was informed that it was not a problem to continue driving. Today I started driving on a planned long trip (about 250 km) - yellow wrench still visible in main display and the message "Drivetrain error - you can continue to drive, contact your nearest service provider" still visible. After driving about 55 km the "yellow wrench" changed to a "read wrench" with message "Drivetrain error - you can continue to drive, contact your nearest service provider". I contacted BMW road assistance and then before I managed to explain my issue the display showed new message "Drivetrain defect - you can not continue driving, call BMW road assistance".

Road assistance came after app. 1. hour, and then when preparing to pull the car onto the rescue car the error message had disappared and the car could drive (no error message visble). Car taken to BMW workshop for check next week. Information will be updated when BMW has assessed and repaired the car

Thanks.. I just had a similar message with regards to Drive train (Red) pop up and in my case I was at a shopping center driving when the car just stopped. Would not move and blocked traffic. Eventually, BMW road side assist booted into you car and reset the car. I was asked to accept their invite( similar to computers) and they reset the car. Asked me to get out of the car close it for 3 minutes and this allowed the car to restart. However since the car still had the warning sign, I moved the car to a safe place and got it towed to bmw service.
Will update once I know what the issue is. Note purchase only last year

 

[Bmwix40Drive Rg]

I had this very same scenario occur last week. I was in the middle lane on a major interstate, when the big red Drive Train Failure warning displayed and the car was automatically shifted into neutral. There was a lot of traffic, but fortunately I was able to steer the car to a side shoulder. I never had the yellow wrenches or any prior indication of a problem. While the warning was active, I could start the car, but was unable to shift it out of park, even though there was a safe to drive message, but contact the dealer. I tried multiple times to start the car and shift out of park to no avail. I thought this might be a problem for towing, if the car couldn't be put in neutral. Had to wait two hours before towing services arrived. After reading towing instructions, there was a stated protocol for securing the car in neutral. By this time, the car would shift into drive, but I was rather leery of more trouble, so proceeded with having the car towed to the local dealership. We've had the car for 6 months and this is the first trouble we've had. Very curious to understand what happened from other owners who've experienced the same. Even if it turns out to be a system glitch, it was a hair raising experience that sucked up 3 hours on a hot & busy afternoon. Have a loaner car at present, & awaiting their inspection/diagnostics report etc. Will update soon.

I had a simillar problem, was lucky I was not on the highway. Was wondering if I would be killed if I was on high speed and the engine just shut or whent to park. Cars flying past at 110km would ram straight into me. Bmw need to take responsibility for so many people having a similar problem. May need to recall all their cars and fix all problems, software, coolant pumps, loose wires...( or has BMW lost its attention to quality )

 

[NomoTesla]

Bmw need to take responsibility for so many people having a similar problem.

How many people do you know of who had this problem compared to the number of vehicles shipped? When you say "so many people", how are you determining the total number of people across the fleet?

 

[hans.olbrecht]

Mine has been repaired.
The accelerator pedal was the cause.

 

[Rob Fuchs]

oh wow... when it happened to me on the freeway the car went into neutral and i was able to coast for about 2 minutes... but i definitely had to get over to the shoulder very quickly...

 

[john_8693]

My iX had such drive train problem. Bought brand new and 6months and 7500kms later drive train problem. Dealership impounded the car for 2 months, took apart the car including engine, did all sorts of testing on it with BMW Germany, changed a couple of things and now, without stating what was exactly wrong with it, the dealership says it's all fixed and 100% reliable and safe...do you really believe this BS?
In Australia, there is a legislated law called Australian Consumer Law and in it there is the consumer guarantees laws, beyond that of manufacturing warranty. It states simply that if a reasonable consumer, if had prior knowledge of whatever problem that has happened, would not have bought the car, then they are entitled to a replacement or refund. I'm in the process of evoking this law to make a precedent for other consumers in the future. Companies needs to be more responsible for their actions. I will let you know how I go. By the way if you wish to help this cause, I need a show of hands whether you will still buy my iX if you knew that the above problems will occur? This has nothing to do with the iX in general, it is specific for my iX.
No, for "will not buy"
Yes, for "still will buy"
Thanks.

Hi Emerald, we have 2024 iX3 with drivetrain failure breakdown and towed to BMW service centre three times within first 12 months. I have lodged formal complaint with NSW Department of Fair trading requested new replacement as BMW Australia rejected our claim for new car replacement, how did you go?

 

[Rob Fuchs]

I had the same problem and the dealership took the electric motor apart and cleaned dust out of the engine, and it's been working fine for 5K miles since then...

You should push them to tell you what exactly went wrong?

 

[Bmwix40Drive Rg]

I had to send mine to service and they said it was dust building over the sensor due to the Brussels motor that was used. They had to replace the motor and clean the sensor..took a few days to get the vechile back. They only did the back wheels. So the Question is what about the front wheels that have a very similar fault motor. Their explanation was as the back motor is being used more often that one builds dust faster. So I guess down the line the front motor is also going to have issues. BMW really needs to get its act together with regardless to brushless motor and dust build up. I would say this better to replace all old version Brussels motors on all wheels

 

[Bmwix40Drive Rg]

Seems like a lot of iX owners have or had experienced these issues. There were a few owners reported battery coolant pump caused the problem and replacement did fixed the issues. It wasn't just a software issue as some owners experienced and updates didn't fix it at all. In my case on my M60, it was the high voltage cable to one of the motor was installed incorrectly from factory and moisture went in to the cable plug on one of the motor. They ended up replacing the entire high voltage cable and it was fixed. It happened back in February and didn't have any issues after that.

I had a coolant pump issue a week on delivery of my new ix

 

[Rob Fuchs]

For me they also said it was dust collecting in the rear motor. I actually convinced them to let me back in the shop and see the dust. It was like pencil graphite. They cleaned it, re-sealed the motor (possible it wasn't sealed properly letting in more dust), and it's been working great since then.

I asked them how much does it cost to clean the engine and they said $4000 wholesale under warranty and $6000 retail with no warranty...

So what I also did was get a 7 year max extended warranty on my iX M60... wouldn't want to do this cleaning without a warranty !!! :-O

 

[NomoTesla]

For me they also said it was dust collecting in the rear motor. I actually convinced them to let me back in the shop and see the dust. It was like pencil graphite. They cleaned it, re-sealed the motor (possible it wasn't sealed properly letting in more dust), and it's been working great since then.

I asked them how much does it cost to clean the engine and they said $4000 wholesale under warranty and $6000 retail with no warranty...

So what I also did was get a 7 year max extended warranty on my iX M60... wouldn't want to do this cleaning without a warranty !!! :-O

That's an outrageous price which approaches the cost of a brand-new motor, installed, from Tesla.

 

[Toitjie Cillié]

I had to send mine to service and they said it was dust building over the sensor due to the Brussels motor that was used. They had to replace the motor and clean the sensor..took a few days to get the vechile back. They only did the back wheels. So the Question is what about the front wheels that have a very similar fault motor. Their explanation was as the back motor is being used more often that one builds dust faster. So I guess down the line the front motor is also going to have issues. BMW really needs to get its act together with regardless to brushless motor and dust build up. I would say this better to replace all old version Brussels motors on all wheels

Brushless motors. Brussels is a city in Belgium,

 

[KLF]

My iX had such drive train problem. Bought brand new and 6months and 7500kms later drive train problem. Dealership impounded the car for 2 months, took apart the car including engine, did all sorts of testing on it with BMW Germany, changed a couple of things and now, without stating what was exactly wrong with it, the dealership says it's all fixed and 100% reliable and safe...do you really believe this BS?
In Australia, there is a legislated law called Australian Consumer Law and in it there is the consumer guarantees laws, beyond that of manufacturing warranty. It states simply that if a reasonable consumer, if had prior knowledge of whatever problem that has happened, would not have bought the car, then they are entitled to a replacement or refund. I'm in the process of evoking this law to make a precedent for other consumers in the future. Companies needs to be more responsible for their actions. I will let you know how I go. By the way if you wish to help this cause, I need a show of hands whether you will still buy my iX if you knew that the above problems will occur? This has nothing to do with the iX in general, it is specific for my iX.
No, for "will not buy"
Yes, for "still will buy"
Thanks.

Im having same problem at the moment. BMW said they haven't heard of this issue before! They are fully replacing drivetrain component at the moment. Seems from one google search, it is quite a common issue.

 

[nioero]

just happened to my buddy's 25 ix40 for the 2nd time in the last few of months...when it happened first time, the car sit in the dealer for almost a month but nothing was done except the software update...the dealer did replace his entire driver seat without him asking...i guess the seat had turned pretty bad for a 6 months old car....

it happened the 2nd time a week ago but the car is still drivable....there won't be a loaner until next Wednesday so he can turn in the car.

 

[NomoTesla]

My iX had such drive train problem. Bought brand new and 6months and 7500kms later drive train problem. Dealership impounded the car for 2 months, took apart the car including engine, did all sorts of testing on it with BMW Germany, changed a couple of things and now, without stating what was exactly wrong with it, the dealership says it's all fixed and 100% reliable and safe...do you really believe this BS?

I'm sorry, but I don't believe you. Not at all. There is no way on earth BMW would give you back a car after replacing components, taking it apart including the engine, changed "a couple of things", and then give it back to you without a complete report of what, exactly, was done. No chance in hell that would have happened except in your imagination.

You, sir, are lying. There, I said it.

 

[jonathanmward]

My "drivetrain malfunction" was finally attributed to a failure in the cooling system. The condenser and a cooling valve were replaced and the problem has not recurred. The problem had no direct relationship to the drivetrain other than some general system warning that shut the car down.

 

[Graham Kildey]

I had this very same scenario occur last week. I was in the middle lane on a major interstate, when the big red Drive Train Failure warning displayed and the car was automatically shifted into neutral. There was a lot of traffic, but fortunately I was able to steer the car to a side shoulder. I never had the yellow wrenches or any prior indication of a problem. While the warning was active, I could start the car, but was unable to shift it out of park, even though there was a safe to drive message, but contact the dealer. I tried multiple times to start the car and shift out of park to no avail. I thought this might be a problem for towing, if the car couldn't be put in neutral. Had to wait two hours before towing services arrived. After reading towing instructions, there was a stated protocol for securing the car in neutral. By this time, the car would shift into drive, but I was rather leery of more trouble, so proceeded with having the car towed to the local dealership. We've had the car for 6 months and this is the first trouble we've had. Very curious to understand what happened from other owners who've experienced the same. Even if it turns out to be a system glitch, it was a hair raising experience that sucked up 3 hours on a hot & busy afternoon. Have a loaner car at present, & awaiting their inspection/diagnostics report etc. Will update soon.

Good luck with getting a resolution this problem has occurred three times with my M60. It was with BMW for only a week the first time, the second time for almost a month and now the third time it’s still with BMW Service where it’s been again for almost a month. Quite obviously the BMW ix M60 model has a manufacturing defect which should require a total model recall.