When I set up my octopus home charging it set up first time. I did it all online and in their app if I recall correctly.
Did you give it the correct password for your bmw login?

 

I am currently experiencing the same issue, with a twist.

I currently have an iPace (coming to the end of its lease) and IO was working perfectly.

I then had an iX on a week long test, I registered this with IO so I could charge at home, this worked perfectly.

I then gave back the iX :-( and tried to re-register my iPace, but I cannot do so. It fails at the test connection screen, with the message 'Uh oh' which is really f**king annoying.

No answer from Octopus as to why...

 

I am currently experiencing the same issue, with a twist.

I currently have an iPace (coming to the end of its lease) and IO was working perfectly.

I then had an iX on a week long test, I registered this with IO so I could charge at home, this worked perfectly.

I then gave back the iX :-( and tried to re-register my iPace, but I cannot do so. It fails at the test connection screen, with the message 'Uh oh' which is really f**king annoying.

No answer from Octopus as to why...

I finally sorted my issue by refusing to take 'uh oh' for an answer. I spent 10 minutes repeatedly trying to connect and finally it did. All now works as expected... I'll repeat the process when the iX is delivered in early 2024.

 

To register for IO you would have provided a bmw account and login password. Perhaps it still thinks you have the BMW? Have to deregistered the IX in the App?

 

Thanks for the reply, yes, I removed the iX and re-registered the iPace. It sails through that part of the process (i.e. logging into the Jaguar servers), it's just the final part, when it tries to conduct a test charge that it fails.

 

Hi All! 👋

Hoping to receive some help/advice from a very frustrated EV owner!

Our BMW EV arrived yesterday, Hypervolt 3 home charger installed same day - all set up fine, no issues - all good.

Contact Octopus and go through the online onboarding system for their intelligent tariff.

Everything worked fine upto when it asks us to "test connection". The test connection keeps failing, sometimes it won't even happen, asks us to retry, sometimes it won't run the test.

We have uninstalled apps for our car, Hypervolt etc etc etc. We restarted everything and it still will not test connection.

Hypervolt customer service have triple checked our system and advise our home charger is all set up fine, good signal etc.

The hypervolt charges the car absolutely fine via their app and the BMW app.

We have ensured there are no schedules in place, everything is open and flexible for the test connection to happen.

We have tried everything - which started yesterday and is still not sorted today.

Octopus energy customer service has been useless. They advise us there are no issues their end. We have completed every task they have requested and ultimately have told us... they will email us.

Has anyone else suffered this or going through this?

We think it must be an Ocotpus problem at their end. Everything our end is in place and all in order.

Many thanks

Hi,

I had exactly yhte same with my BMW IX - Octopus were useless, just kept repeating the instructions on the app. I have a Zappi 2. Managed to connect in the end but I had to do the following:-

1. Go into my charging app and clear our every schedule of any kind and then set the charger to 'Fast'.
2. Go into the BMW system (in the car, not your app) work through very option where there is any kind of schedule and turn them off. I wa surprised as to how many hidden ones I found which I didn't know existed (and presume were factory set or something the declare had done before handing the car to me).
3. Take the charging lead out (from both ends) and then plug it back it. Mine then suddenly worked and the test connection took seconds.

Once you are connected, then the fun starts which is why I am on this forum now, as I am having all sorts of issues with the schedule overriding my BMW, trying to do a bump charge (nothing happens and I get a failed message). I tried disabling 'smart charging' which some have suggested but then Octopus switch it back on again.

Nightmare and wish I never changed from Octopus Flex and my Zappi unit !!!!

 

Hi All! 👋

Hoping to receive some help/advice from a very frustrated EV owner!

Our BMW EV arrived yesterday, Hypervolt 3 home charger installed same day - all set up fine, no issues - all good.

Contact Octopus and go through the online onboarding system for their intelligent tariff.

Everything worked fine upto when it asks us to "test connection". The test connection keeps failing, sometimes it won't even happen, asks us to retry, sometimes it won't run the test.

We have uninstalled apps for our car, Hypervolt etc etc etc. We restarted everything and it still will not test connection.

Hypervolt customer service have triple checked our system and advise our home charger is all set up fine, good signal etc.

The hypervolt charges the car absolutely fine via their app and the BMW app.

We have ensured there are no schedules in place, everything is open and flexible for the test connection to happen.

We have tried everything - which started yesterday and is still not sorted today.

Octopus energy customer service has been useless. They advise us there are no issues their end. We have completed every task they have requested and ultimately have told us... they will email us.

Has anyone else suffered this or going through this?

We think it must be an Ocotpus problem at their end. Everything our end is in place and all in order.

Many thanks

I had a similar issue. Seen loads of Octopus intelligent onboarding woes recently. Check the Octopus FB group/forums for similar cases & solutions, Octopus support wasn't much help for me. Some folks had success with router resets/switching browsers. Frustrating, I know, but keep it at Octopus CS - they'll sort it eventually reinstalling the Octopus Go app. Give there a try. Best wishes.

 

hi....
i am having the same problem with my vw id4.....the app gets stuck on the tariff switch and wont let me go any further! sent loads of email`s(included to greg the ceo )to octopus energy.....now they are ignoring my emails......and they say they provide good customer service?.....i think it`s an issue with the app.......

 

What may help is when you get to the test charge point, plug in your car, leave it for about ten minutes, then and only then click ‘Test Charge’.

 

HI.....it wont let me get to that point......besides the car is already plugged in, as per onboarding instructions......
thanks for your input.

 

Strange. I’m pretty sure I added the vehicle login details, added the charger type, then got to test charge, plugged in at that point, waited 10 mins then clicked ‘test charge’. Either way, good luck!

 

Hi,

Im having the exact same issues. I’ve got a BMW iX3 with hypervolt charger but can’t get the test charge to work. Did you have success in the end and how? Thanks in advance!