[bmwix1]

That part number seems to be for 220V adaptor. Do you know the adaptor part number for the 120V adapter?

The last 7 digit is 9490519 for the 120V adapter

I disagree with the last part. The BMW local dealer is the face of BMW to their customers. The dealer we saw who replaced our original charger and stated that we must have broken the replacement did not even check to see what the issue was on the replacement. If they had done that, they would have realized that they provided us with the wrong adapter. They also would not provided us with a replacement 120V adapter.
Don’t get me wrong, I love our BMW car. Local dealers need some help/support.


I totally agree. Again, if they had just spent the time to understand the issue, they would see that we had not ‘broken’ the replacement.


I plan on giving the service representative a courtesy call informing them that through help from others and their call with the BMW Genius line the issue has been identified. The 220V adapter is for V1 of flex charger and they provided us with V2. If they happened to have noted down the part numbers they gave us, they can confirm that that is the issue with BMW. The goal is that if someone else has the same problem and goes to the local BMW dealer, they won’t get the tainted experience we got.

I think you got my point. Local dealers is not part of BMW corporation. Many employees at dealers never drove EV before. Lack of knowledge and experience with EV is one of the key reasons they made many rookie mistakes. If you didn't post this thread, most of us wouldn't know FC 1.0 and 2.0 use different adapters. If this is a common knowledge, I think dealer can avoid it and handle the customer service better.

That's why I think ix forum is important since ix is still relative new product and require many users input and collaboration to build up a massive community knowledge base. We cannot 100% rely on BMW Germany to solve all the issues. It will be expensive both financially and timely.

 

[bmwix1]

BTW, the FC 1.0 120v adapter (12A) actually provides more current than the FC 2.0 (10A)

 

[bhj2006]

Here is a photo of the label on the 'wrong' v1 220V adaptor cable. View attachment 4506

Thx, OzDave. It seems the second row is PN where yours i labeled BMW PN. Mine is missing the “BMW PN“ label but has the correct last 7 digits (I think) which are 8490525-03. (the ”-03” at the end is throwing me off, but otherwise looks correct.) my part number for the 120V is 8490519-03. I don’t know if that’s the correct one — i see you just asked someone to check there, so hopefully we get it right. I am speaking to my dealer today and will revert with whatever info I learn.

 

[bhj2006]

Here is a photo of the label on the 'wrong' v1 220V adaptor cable.
View attachment 4506

Thanks, OzDave. the 2nd row that says BMW PN is clearly the correct row, mine just doesnt have the “BMW PN” label. But other than that, I look to have the correct 220V adapter as it ends in 8490525-03 (I am going to assume the -03 doesn’t mean anything since the other last 7 digits line up correctly with the above poster).

What i don’t know is whether my 110V is the correct adapter or not. My PN is 8490519-03. I saw you just asked someone if they knew the correct number here, so hopefully we find out.

I am also speaking to and potentially visiting the dealer today, so will revert with what I learn.

 

[bhj2006]

The last 7 digit is 9490519 for the 120V adapter

you sure it isn’t 8490519? that’s what i have

 

[bmwix1]

I must fat fingered

 

[bhj2006]

Well, issue resolved on my end. I’m pretty embarrassed to say that the error was b/c I was using an extension cord given the placement of the outlet. Dealer said you cannot use an extension cord with the 110V as it loses too much charge through the cord. I am home with it plugged into the wall directly and its working.

On the plus side that is good confirmation that the Part #s I posted for the adapters are the correct ones to pair with the charging box OzDave and I have, so that should explain that piece of it.

 

[OzDave]

I was super excited to receive the correct charging cable today. I plugged it in and unfortunately I get the same lights on the flex charger and the car still does not charge.

 

[Barry123]

Are you sure your outlet is wired correctly.? Maybe whoever installed switched the neutral and ground or wired them together.

 

[bmwix1]

I was super excited to receive the correct charging cable today. I plugged it in and unfortunately I get the same lights on the flex charger and the car still does not charge.


View attachment 4536 View attachment 4537 View attachment 4538

Please try plug in to an outlet in a different circuit breaker.

Regardless of connecting to car or not, the charger will flash orange briefly then turning solid blue. At that time you connect to car.
During charging, the dots are flashing blue.

The wiring to the receptacle can be very tricky. They need to tighten the screw with right torque.

 

[OzDave]

Thanks for your feedback. When I plug it in, it does flash orange but then it stays orange and the red light comes on like before.
I will try a different outlet tomorrow at a friends house as I only have the one outlet here (new house, just moved in). I know that their outlet is working.

 

[OzDave]

I have tested with a working outlet and I see the same issue.
I also just received a ChargePoint Home Flex and it works fine with the outlet in our new house.

So I do believe that there is something else wrong with our Flex Charger 2.0.
I have attached animated gif of it powering up (seems you can't attach movies).

 

[bmwix1]

The other thing I can think off is GFCI on the breaker and/or receptacle. Some charger are more sensitive than others.
Probably better show that video and other proof to the dealer and ask them new replacement charger until the lights turn blue.
If you house is new, ask the builder to send electrician to diagnosis the wiring for free. The best choice would be gauge 6 copper wire.
With charging point, you can adjust the current on the charger as a way to test out the resistance.

 

[OzDave]

There is a 50A breaker for the circuit, so I could configure the ChargePoint to charge at 9kW and it seems quite happy to do so.
I think I will start with a BMW Genius call. As I mentioned earlier in the thread, the BMW dealer said that we have broken the replacement charger, lost the 120V adapter cable and refuse to help us. Although it is clear now that they did provide the wrong 220v adapter cable.

 

[OzDave]

FWIW, I also ordered the 120v adapter cable for v2 flex charger and we get the same problem as shown in video above. ie flashing yellow bar, then red bar with the one red illuminate icon. This is without attaching the charger to the car.

 

[bmwix1]

Dealer should have a new set of 120v, 240v cable and flex charger 2.0
If they plug that set into their sockets and work, then you know they have a good set.
You can try the combination among yours and theirs. If they all show solid blue bar, then it's your home socket. Whatever one show yellow bar, it's a faulty one. Ideally, the dealer should let you walk way from a complete set of good charging kits. Since your iX is there, I would make sure the iX is charging correctly with the kits before leaving the dealer.
If dealer keeps B/S, you should document their behave and complain to BMW NA. BMW NA should arrange this test for you before heading to the dealer.

 

[OzDave]

Thanks for your ideas. Do you know how to contact BMW NA?

 

[ssmini]

Sorry to revive a 3 month old thread.

I have both 1.0 (left) and 2.0 (right) Flexible charger. Dont have any adapter cables for the 2.0.

I am curious how folks managed to plug the 1.0 adapter cable to the 2.0 charger body as the connector is slightly different. My 1.0 adapter cables do not plug in.

Connector on the 1.0:

Connector on the 2.0:

The three power pins on the 1.0 are shorter and recessed 4mm deeper inside the connector. The latching mechanism is also different. Because the pins are longer they come into contact with the shutter on the adapter end of the connector before the shutter release mechanism has had a chance to open the shutter.

I can see why the length of the pins were increased. These are 2.9mm dia pins. With the limited engagement area between the male and female pin, carrying 40A on it is a tall order. By increasing the length of the pin they attempted to increase the surface area of the contact. I still think that even with the longer pin such a small diameter pin is not a very robust solution for handling 40A.

As for the orange light showing up, I suspect it may have something to do with the thermistor that measures the plug temperature. On 1.0 its an NTC 12kohm at 72F. I'll do more accurate measurements when I am in my lab again.

If anyone can measure the thermistor on the 2.0 adapter cable that would be great.

 

[manpreet.kalsi]

Did anyone solve this issue. I have the same v2 charger with v1 cables and I get the same orange blinking bar with red solid indicator.

 

[ssmini]

Yes. Cannot mix v1 and v2 adapter cables and chargers. They are explicitly designed to not work with each other.